We are committed to offering customers higher quality services to reduce energy waste. In addition, we are committed to reducing polluting emissions through the electrification of the country, by offering new products and advanced energy solutions.
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SPANISH
The Future
Commitment to our Customers
The strategy for our Customers
Customers at the center with a comprehensive business strategy based on electrification.
Enel Chile has developed a wide range of services and products in a context where customers are improving their awareness of the environment, sustainability, and the efficient use of energy.
In this sense, Enel X Chile plays a fundamental role as an agent of change, promoting the electrification of the country, by offering new products and advanced energy solutions.
The integrated strategy of energy services and products, together with the sale of energy, will ensure sustainable growth, building customer loyalty.
Affordable and clean energy
2023
2026
Δ 26-23
Zero emission Generation (%)
74
82
8 p.p.
e-home services (thousand)
82
172
109.8%
Service quality
2023
2026
Δ 26-23
SAIFI (times)
1.3
1.4
7.7%
Energy Losses(1) (%)
5.3
5.5
0.2 p.p.
Infrastructure & Technology
2023
2026
Δ 26-23
Charging points (thousand)
2.1
4.1
95.2%
Smart lighting (thousand)
368
432
17.4%
Demand response (MW)
10.0
14.7
47%
Heating replacement(2)(thousand)
21.6
47.4
119.4%
(1)ILTM average energy losses (Last Twelve Months).
(2) Accumulated numbers.
Risk Management
Our risk management system allows us to identify, classify and manage risks efficiently to help management make informed decisions to mitigate impact and transform risk into business opportunities.
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