We are committed to offering customers higher quality services to reduce energy waste. In addition, we are committed to reducing polluting emissions through the electrification of the country, by offering new products and advanced energy solutions.
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SPANISH
The Future
Commitment to our Customers
The strategy for our Customers
Customers at the center with a comprehensive business strategy based on electrification.
Enel Chile has developed a wide range of services and products in a context where customers are improving their awareness of the environment, sustainability, and the efficient use of energy.
In this sense, Enel X Chile plays a fundamental role as an agent of change, promoting the electrification of the country, by offering new products and advanced energy solutions.
The integrated strategy of energy services and products, together with the sale of energy, will ensure sustainable growth, building customer loyalty.
Key Indicators for our Costumers
Affordable and clean energy
2022
2025
Δ 25-22
Zero emission Generation (%)
63%
79%
16 p.p.
e-home services (thousand)
87
139
59.80%
Service quality
2022
2025
Δ 25-22
SAIDI (min.)
145
150
7.1%
Infrastructure & Technology
2022
2025
Δ 25-22
Charging points (thousand)
1.7
2.7
58.80%
Lighting points (thousand)
379
449
18.50%
Clients Digital (%)
90
95
5 p.p.
Telecontrols (thousand)
2.7
3
11.10%
Risk Management
We give voice to our commitment through our performance. Our risk management system allows us to identify, classify and manage risks efficiently to help management make informed decisions to mitigate impact and transform risk into business opportunities.
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