Value Drivers | Integrated Annual Report 2023 Enel Chile |

Value creation metrics for our Customers

Affordable and Clean Energy

74%

Renewable Generation

We have significantly accelerated our energy transition strategy towards a Net-Zero and customer-focused business model.

We are committed to ensuring universal access to affordable electricity by investing in clean and less expensive renewable energy.

We are the most important electricity holding company in Chile, with operations in the generation, distribution and network segments, and other businesses related to the transformation and extension of the electricity market, with a net installed capacity of 8,478 MW.

Net installed efficient capacity by source (2023)

Increasing renewable energy generated helps increase energy security on all continents and encourages the implementation of more convenient standards. This will translate into greater savings for the customer globally.

Net electricity generation by source (2023)

We are committed to accelerating electrification by pursuing Net Zero in power generation to avoid the serious consequences of a temperature increase of more than 1.5°C above pre-industrial levels. Increasing the electrification of energy consumption through renewable energy will progressively reduce European household expenditure and improve air quality by reducing polluting emissions.

Project

Enel, our vision for energy access and electrification by 2030 and the United Nations High-Level Dialogue on Energy

Enel is one of the organizations that participated in the UN High Level Dialogue on Energy, the first UN summit in more than 40 years dedicated exclusively to energy. The virtual event brought together heads of state and other political leaders, business leaders and civil society, who presented their Energy Compact, a series of voluntary commitments aimed at accelerating the achievement of United Nations Sustainable Development Goal (SDG) 7: ensuring access to affordable, reliable, sustainable and modern energy for all, and achieving net zero emissions.

In line with this commitment, Enel Chile continues with its growth plan, adding 1.5 GW of renewable energy by 2026, compared to 2022.

Renewables development to continue targeting a cleaner, flexible and balance matrix

Quality of Service

122

min

SAIDI 2023

Enel Chile is the largest network operator in terms of distributed energy, serving more than two million customers. It operates in an area of 2,105 square kilometers, distributing electricity in 33 communes of the Metropolitan Region.

Global Customer Operation

New organization for better care. Through the new Global Customer Operations function, Enel Chile is integrating initiatives that allow processes to be streamlined, through digitalization, establishing new relationship channels with its customers. This function is in charge of the following activities related to customer management:

Global Customer Operation

Infrastructure and Technology

2.1

thousand

Charging Points1⁽¹⁾

368

thousand

Smart Lighting

_{(1) Enel X Chile public and private charging points.}

Enel X - Main indicators

Demand Response

21,575

units

Heating Replacement⁽¹⁾

_{(1) Accumulated numbers.}

Today our focus is on recognizing, satisfying and anticipating the needs of customers by understanding their context, behaviors, feelings, concerns and expectations regarding your relationship with them. That is why Enel Chile is promoting the digitization of its customers, and carrying out different initiatives to improve their experience. This includes, for example, websites, applications, email, social networks and WhatsApp as a means of customer service.

In payments, the Company continues to promote a comprehensive set of payment channels, including various digital and face-to-face options.

At Enel Chile we are promoting a customer-focused investment program, taking advantage of digitization and innovation, where they play a crucial role in the integration of sustainability and energy efficiency.

Innovation is a strategic pillar in the Group's value creation, which includes: the digitization of the customer relationship (for example, applications, social media chatbots, virtual assistants); digital payments, self-payment in commercial offices.

Customers can benefit from digital services in their daily lives and find dedicated offerings using an architecture that can achieve higher levels of efficiency.

Integrating innovation into the business

Urban transport: Enel X in Chile

The arrival of 10 double-decker electric buses in Chile makes the future of public transportation in the country promising, as the latest tenders show the incorporation of more and new electric buses to the system. A significant step, which puts Chile and Enel X back in the world spotlight, is the incorporation of 10 electric double-decker buses in the public transport service of the Metropolitan Region.

These vehicles, which arrive for the first time in Chile, comply with the RED standard, offering comforts such as air conditioning, wifi and USB connectors, in addition to having a capacity to transport up to 112 people. Undoubtedly, the incorporation of these new buses in the transportation system marks a milestone in the country's electromobility path.

Enel X - 2023 Main Projects

1,195

units

Electric Buses⁽¹⁾⁽²⁾ +11.9%

_{(1) Accumulated numbers.}

_{(2) Considers electric buses supplied, managed and served by Enel X Chile.}